Ibby and Puzz offers free shipping on all orders, worldwide. No extra charges, no minimum purchase required. We aim to process and dispatch orders promptly. However, please note that shipping times may vary depending on your location and other external factors. While we strive for a seamless shipping experience, we are not responsible for any delays, damages, or losses incurred during shipping. If you have any questions or concerns about our shipping process, please do not hesitate to contact us directly.

At Ibby and Puzz, we strive to ensure your satisfaction with every purchase. If you find that our headbands don't meet your expectations, we offer a simple return process. You may return your headbands for a refund within 14 days of receiving your order, or choose store credit instead. To be eligible for a return, the items must be unused, unworn, and in their original packaging. Please note that the buyer is responsible for covering the cost of return shipping.

Please note that refunds may be issued either as store credit or returned to the original payment source. To initiate a return please click on this link.

Refunds will be issued to the original payment method used for the purchase or as a store credit. Please allow 14 business days for the refund to be processed and reflected in your account. If you receive damaged or defective headbands, please contact us immediately upon receiving your order. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

Unfortunately, we do not offer exchanges at this time. If you would like a different item or color, please follow the return process for a refund and place a new order for the desired item.

At Ibby and Puzz, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

Information We Collect:

• Personal Information: When you place an order or create an account with us, we may collect personal information such as your name, email address, shipping address, and payment details.
• Automatically Collected Information: We may also automatically collect certain information about your device, including your IP address, browser type, and operating system, as well as information about your browsing behavior on our website through cookies and similar technologies.

Use of Information:

• We may use the personal information we collect to process your orders, communicate with you about your purchases, and provide customer support.
• We may also use your information to improve our website, personalize your experience, and analyze trends and usage patterns.

Disclosure of Information:

• We may disclose your personal information to third-party service providers who assist us in operating our website, processing payments, and fulfilling orders.
• We may also disclose your information in response to legal requests or to comply with applicable laws, regulations, or legal processes.

Data Retention:

• We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.

Your Rights:

• You have the right to access, correct, or delete your personal information.
• If you have any questions or concerns about your privacy rights or our handling of your personal information, please contact us using the information provided below.

Security:

• We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Changes to This Policy:

• We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website.

Contact Us:

• If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at hello@ibbyandpuzz.com

By using our website or services, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy.

Terms of Service for Ibby and Puzz:

Acceptance of Terms:

By accessing or using the services provided by Ibby and Puzz, including but not limited to browsing the website, making purchases, or interacting with our social media channels, you agree to be bound by these Terms of Service.

Product Information:

Ibby and Puzz strive to provide accurate and up-to-date information about our headbands, including descriptions, colors, and prices. However, we do not warrant that all product descriptions or other content on our website are accurate, complete, reliable, current, or error-free.

Ordering and Payment:

When you place an order through our website, you agree to provide accurate and complete information about yourself, including your billing address, shipping address, and payment details. You are responsible for ensuring that all information provided is accurate and up to date. Ibby and Puzz reserve the right to cancel any orders or refuse service at our discretion.

Shipping and Delivery:

We aim to process and ship orders promptly, but shipping times may vary depending on your location and other factors beyond our control. Ibby and Puzz are not responsible for any delays, damages, or losses incurred during shipping. Please refer to our Shipping Policy for more information.

Returns and Exchanges:

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return or exchange your headbands within 14 days of receipt, provided that the items are unused, unworn, and in their original packaging. Please refer to our Returns and Exchanges Policy for more information.

Intellectual Property:

All content provided by Ibby and Puzz, including but not limited to logos, graphics, images, and text, is the property of Ibby and Puzz and protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content without prior written permission.

Limitation of Liability:

Ibby and Puzz are not liable for any damages or losses incurred through the use of our services, except where prohibited by law. In no event shall Ibby and Puzz be liable for any indirect, incidental, special, consequential, or punitive damages.

Changes to Terms:

Ibby and Puzz reserve the right to update or modify these Terms of Service at any time without prior notice. It is your responsibility to review these terms periodically for changes.

By using the services provided by Ibby and Puzz, you acknowledge that you have read, understood, and agreed to these Terms of Service. If you do not agree with any part of these terms, please refrain from using our services.